INFORMATION ABOUT US

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    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Will I receive the same product that I see in the picture?

    Yes, you will receive the same product that you see in the picture.

    Where can I view my sales receipt?

    You can view your sales receipt in your account settings under the "Purchase History" or "Order History" section.

    How can I return an item?

    To return an item, please follow these steps:

    1. Contact our customer service team within 3 days of receiving your order to initiate the return process.
    2. Provide your order number and details about the item you wish to return.
    3. Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
    4. Package the item securely, including any accessories and original packaging, and ship it back to us using a trackable shipping method.
    5. Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.
    6. If the return is approved, we will process your refund or exchange according to your preferences.

    Please note that certain items may be subject to specific return conditions or non-returnable based on our return policy. Be sure to review our return policy on our website or contact our customer service team for further assistance.

    Will you restock items indicated as “out of stock?”

    Yes, we regularly restock items that are indicated as "out of stock." Our inventory is constantly updated, and we strive to replenish popular items as quickly as possible. Keep an eye on our website for updates on restocked items, or you can sign up for notifications to be alerted when the item is back in stock. If you have any specific inquiries about restocking or the availability of a particular item, feel free to contact our customer service team for assistance.

    Where can I ship my order?

    We offer shipping to a wide range of locations worldwide. During the checkout process, you will be prompted to enter your shipping address. Simply provide the necessary details, including your full address and preferred shipping method, and we will ensure that your order is shipped to the specified location. If you have any specific questions about shipping to a particular region or country, please don't hesitate to reach out to our customer service team for assistance.

    Promo AA, headquartered in New York, US, specializes in manufacturing, processing, trading and import, export. Our factories, suppliers and partners are spread all over the world, including China, Taiwan, Southeast Asia and other countries and regions.We provide customers with high-quality products, fast transportation and good services.

    • New York, NY, USA
    • Phone: 845-881-1888
    • Phone: 929- 362- 2505
    • Email: csr@promoaa.com